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The MLAK key: easier access to toilets across Australia

Learn how the MLAK key can help children with Crohn’s disease or ulcerative colitis access compatible locked public toilets across Australia. Find out how to apply, what it costs, where to use it, and how to make outings and family trips a little less stressful.

When your child has Crohn’s disease or ulcerative colitis, knowing where the nearest toilet is can be a big part of everyday life. Bowel urgency can happen suddenly, and finding a public toilet that is open and accessible isn’t always easy.

The Master Locksmiths Access Key (MLAK) may help make outings, school excursions, family holidays and everyday activities a little less stressful.

🚻 What is an MLAK key?

The MLAK key is a special key that opens compatible locked accessible public toilets and other facilities around Australia. These facilities may be located in shopping areas, parks, railway stations, public buildings and other community spaces.

Some facilities, including Changing Places amenities, also use the MLAK system.

For children and young people living with IBD, having access to an MLAK key can provide another option when they need a toilet urgently. It can also give families greater confidence when travelling or visiting unfamiliar places.

Important: The key only works on facilities fitted with a compatible MLAK lock. Not every accessible toilet uses this system.

💙 Can children with IBD get an MLAK key?

Eligibility is intended for people with a disability and may require supporting evidence or written authority from a doctor or an appropriate organisation.

If your child has Crohn’s disease or ulcerative colitis, it is worth checking the eligibility requirements. You may need to provide evidence of your child’s condition or a supporting letter.

Crohn’s & Colitis Australia can also provide information about obtaining a supporting letter for an MLAK application.

📝 How do you get an MLAK key?

Getting an MLAK key involves completing an application form before ordering your key.

1. Gather supporting documentation

Go to Crohn's and Colitis Australia and complete their Master Locksmiths Access Key Form to generate your supporting evidence letter.

2. Complete the application form

Visit the official Master Locksmiths Association of Australasia website and complete the MLAK application form. Check the eligibility criteria and provide the required details.

3. Submit your application and order your key

Follow the instructions on the application form. Once your application has been approved, follow the process to purchase your key.

4. Check the cost before ordering

The key price and any delivery charges may apply. Some local councils or other providers may offer keys free of charge or at a reduced cost, so check locally before paying.

5. Keep your key handy

Attach it to your keyring or keep it in your bag so it is ready whenever you’re out with your child.

Apply for an MLAK key: Master Locksmiths Association of Australasia

💰 How much does an MLAK key cost?

The standard online price through the Master Locksmiths Association was $64 excluding GST (AUD) following a price change on 1 July 2025. GST and any applicable delivery charges may affect the final amount you pay.

Some local councils or other providers may offer keys free of charge or at a reduced cost, so check locally before ordering.

If your child is eligible for the NDIS, keep your receipt and check whether the cost can be claimed under your plan. Reimbursement is not guaranteed.

Prices and application requirements can change, so confirm the current details with the provider before applying.

📍 Where can you use an MLAK key?

MLAK-compatible facilities can be found in a range of locations, including:

Public accessible toilets
Some railway station facilities
Parks and other public spaces
Some Changing Places facilities
Selected accessible recreation facilities

You can use the Australian National Public Toilet Map to help plan outings and find nearby toilet facilities. Check the facility details before travelling, as not every toilet listed will require or accept an MLAK key.

Find a toilet near you: Australian National Public Toilet Map

💙 A little more confidence when you’re out and about

Living with IBD can mean planning around symptoms that are unpredictable. An MLAK key won’t solve every toilet-access challenge, but it may give your family another useful option when you’re out in the community.

Whether you’re heading to the shops, going on a family trip or supporting your child to become more independent, knowing about resources like this can make a difference.

🔗 Where to find more information

This article provides general information. Check current eligibility, pricing and application requirements with the relevant organisation before applying.

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